Hospital Management Experience
Hospitals are experiencing an organic expansion of benefits with the REACH system that often exceed their original goals. While many providers begin with a telestroke solution goal, multidiscipline telemedicine capabilities are being considered and implemented in response to:

Strategic market advantage and defense of current market share
Quality of care
Access to services and/or care
Patient Safety 

Extending Standards of Care
REACH helps automate the standards of care and clinical care pathways advocated by the facility (hub), thereby enabling the hub to bring its high standards of care to its network of hospitals that may include rural, underserved, and urban facilities.  This automated standard of care is made available to the REACH network facilities as a clinical consultation module, enabling care to be consistently applied reducing volatility and more predictability, which are key quality metrics as well.    Because the consultation module is customized for the hub and its participating spokes (even containing the hub’s logo), REACH essentially enables the hub to “brand” and “market” its standards of care to spoke facilities.  Furthermore, by making the consultation modules available through REACH’s web portal, REACH enables universal access to these services.  To support patient safety and help prevent medication errors, the consultation module also captures/displays critical information for prescribing or recommending treatment including vitals (e.g. using patient weight to automatically calculate the correct dosage for tPA), labs, and contraindications.


Data Capture & Reporting
Seamless data capture and integration is a hallmark of the REACH solution. REACH automatically captures consultation data and stores in a central location for secure, authenticated access by the hub or relevant spokes.  All data is time-stamped and thorough, making it invaluable for record-keeping, audits, litigation documentation, and Joint Commission certification.  In addition, one customer’s compliance officer indicated that the captured data supports the highest level of billing (Level 5).  REACH also includes an on-demand reporting package which enables customer to benchmark their network’s performance and improve quality metrics (e.g. # consults, tPA administration, # transfers, etc.).

Manageable Implementation
A REACH system can be rapidly deployed and easily upgraded or customized, enabling a telemedicine network to get up and running quickly in competitive situations.

Enhanced Utilization
Because the REACH solution is designed by physicians for physicians, it has the benefit of being easy-to-use for the ultimate user – the physician.  Because the system is convenient and fits easily into the physician’s consultative workflow, user acceptance and utilization are high.  This leads to more consultations, more transfers, and better access to care for patients.  When the technology fits seamlessly into the users’ workflow, it accelerates what they already do well.